Random Mind Games guarantees a maximum of one week turn around time on any information or approval request made to our staff via electronic means such as email, PM, or forum post, with most occurring in 24-48 hours. If we miss the deadline for one of our subscribing members, we will credit their account for 3 free months of membership (90 days). All you have to do is let us know, and we will make it right. Visit www.randommindgames.com for details.